Posted on August 26th, 2011, 0:03
or Information Technology Service Management helps companies make
processes more efficient and effective. ITSM extends into additional
areas like processes and implementation to provide value added
functionality. ITSM has evolved to facilitate and optimize assessment,
planning, and implementation of ITIL best practices.|
Ideally, an ITSM Implementation includes
The main objective of ITSM is to meet the IT needs of the overall organization in the pursuit and protection of goals. The business needs to be able to rely on IT to develop and acquire the required services and these services must continue to meet those requirements. This could include confidentiality, integrity, availability, performance and so on.
Going through ITIL, it is obvious that there are various stages that are inter-connected which affect the overall operations. Through the design and transition, there are two phases, the service strategy phase and the service operation phases that are of significance to IT managers.
Ensuring the Strategies Work Well for the Service Desk
By using any of the following service operation activities IT and communications technology managers can ensure the strategies are tied to the service desk
Deployment: This approach deploys services into the environment in a way that existing services and all new services work successfully. This way enables service desk managers to better understand the environment, and deploy services at the right time.
Contract portfolio: The contract portfolio lists all external and internal contracts along with their related responsibilities. Contracts under consideration need to be evaluated to ensure continued levels of agreed service.
Managing demand: When business patterns change, managing demand of IT resources become critical to ensure the continual level of agreed service is met. These activities help make certain that value is delivered throughout the service's lifecycle.
The service desk can prepare to support these service operation activities by defining a service desk organizational structure that aligns with the business strategy; and by identifying local business experts are critical to keeping abreast of changing business patterns. As IT efficiency is directly linked to business efficiency, it is essential for service providers to offer fast and efficient solutions and product support services for ITSM.
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