Things To Know Online

May 2012

Posted on May 30th, 2012, 6:19

Application development is becoming more and more global, and projects are increasingly involving multiple teams in disparate locations, often from multiple companies and countries. Enterprise organizations often encounter a situation where even for the same lifecycle domain people from different companies/countries with different cultures participate in application development.

Today, more and more enterprises are leveraging the global prototype for software R & D. Having a streamlined workflow process for developing software applications means the enterprise can track each phase. When development teams are located in multiple locations, there is the risk of overlapping processes or having to rework part of the application. Before application lifecycle management software became available, and organizations were forced to rely on emails, spreadsheets, Access databases, and other cumbersome, manual methods to manage the various activities and resources involved in each development project. This made information that was not only difficult to share, but was also at times inaccurate, and which in turn hindered communication and collaboration.

With Application Lifecycle Management, enterprises can better monitor all phases of application development across locations. ALM can be especially helpful when it involves more than one delivery platform or pool of resources, such as when development teams are scattered across the country or the world. A mapped-out process gives better visibility around fragmented parts of the application development schedule that straddle various projects, but need to synch up at certain points to address multi-enterprise needs.

Businesses can better control the speed of delivery, considering that it can account for setbacks or delays in each phase of the development process. Application lifecycle management typically involves all the tasks involved in the development through to delivery of custom software applications. The main advantage of application lifecycle management is that teams will be able to focus on current business requirements, reduce rework, enhance development processes, and make faster, better decisions that lead to high-quality products that are delivered on time. For greatest effectiveness, ALM tools must be integrated with each other and with other tools within the organization.

With application lifecycle management solution, companies can more effectively manage, control, and monitor the way their software programs are built and implemented. Team up with a good service provider who has the industry expertise to ensure that resource skills or capabilities are accurately matched to the requirements of each particular task, activity, or phase in the development lifecycle. The right solution provider empowers an organization with the ability to instantly respond to changing customer demands, and address emerging business needs, and drive business efficiencies.

Also read on - mobile application development, product lifecycle management
By Josephmax, in: General

Posted on May 14th, 2012, 2:53

The advent of technology into every industry has paved way for businesses to be reliant on software applications, computer networks and computer-based techniques.  The corporate strategies, which are designed and developed with the aim of revenue and profit generation, depend on the correct analysis of business data. Business intelligence refers to this computer-based techniques used by the business houses and corporate sectors for identification, extraction and analyzing the data related to sales, finance or products.  

The use of business intelligence tools was popularized in 1989 under the huge umbrella of Business Intelligence and included all concepts and methods used to improve the decision making process in the business organization. Based on facts and figures, these technologies provided the organizations with historical, current and predictive views of the business process. With the aid of technologies, processes and applications the project execution engineers analyze internal, structured  & unstructured data and business processes.

Business intelligence, generally used to increase the business value of an organization, is used to measure performance metrics and benchmarking levels and completely manage the business process.  Further, this is used in all business analytics- from data mining, statistical analysis, predictive analysis and business process modelling. The other applications where the business intelligence tools are used are enterprise reporting, collaboration platform for data sharing, knowledge management and regulatory compliance.  

The e-commerce playing a major role in business expansion, a number of enterprises involved in creating e-commerce solutions for the business world have turned BI vendors. Because of the complicacies involved in selecting vendors in the BI industry, organizations also tend in to make one-time purchases of the business intelligence software zeroing on the best of the breed products. However, in the face of cut throat competition, gathering of accurate and timely information will not only help in understanding the clientele but also expedite the decision making process as well as undertake effective customer research.

BI analysts in collaboration with IT giants have developed software tools such as Associated Query Logic, Balanced Scorecard, Business Activity Monitoring, competitive analysis and business process re-engineering to bring together unstructured data from production metrics, sales statistics, attendance reports, customer attrition figures. By combining technologies that are stand-alone, proprietary and open source, these service providers offer the engineering and support personnel high performance business intelligence tools that create both robust as well as cost-effective solutions.

Click here to read more on - offshore product engineering, Product lifecycle management
By Josephmax, in: General

Posted on May 10th, 2012, 0:14

Most businesses expend their energy in attracting new customers. However as long as they do not come up with effective strategies to retain existing customers they can no longer attain business success. Businesses can survive if they focus their attention more on retaining customers rather than attracting new ones. And the best way to retain them is through great service. Great service includes factors like convenience, value for money and after sales service as substantiated by the findings of the American Express Global Customer Service Barometer. According to the American Express survey, “buying decisions of 89 per cent of consumers are influenced by convenience and 90 per cent of them attach importance to value-for-money propositions, almost 90% of consumers make their purchases based on the quality of after sales customer service.”

Today companies and organizations focus their entire attention on attracting new customers and hence their concentration is entirely on sales and order fulfillment. Such an attitude on the part of the companies worked in the earlier times when the business environment was not as competitive and strict as it is today. However, globalization and the economic recession made the business environment highly competitive and volatile. Moreover, customers are also no longer naïve. They know about their rights and are not ready to accept anything that is imperfect or subpar, be it the products or customer service.

Today customer is king.  It is not the customers but the companies who need the support of the customers for their survival. Hence, the onus is upon the companies to provide customers with a service that force them to come back repeatedly. However, companies have still not learned the importance of after salesservice. It was a non-core activity and it continues to be a low priority area for most companies and organizations.

Today almost all companies survive due to word of mouth marketing. Hence, if the service is not good then it means loss of business for the company. This has been substantiated by the American Express survey, which states that customers are found to tell about their bad shopping experience more than their good shopping experience. This should serve as an eye-opener for those companies who do not recognize the potential of after sales service and take their business for granted. After sales serviceis no longer a complicated process. Companies can seek the help of after sales service providers who can automate, rationalize, and optimize the processing of the end-to-end after sales business process.

Also read on - business travel management, e-procurement

By Josephmax, in: General